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What should I do if I receive an SMS or call that I suspect is a scam?

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What should I do if I receive an SMS or call that I suspect is a scam?

Under no circumstances should you reply to or call the number that sent you the message.

Have you received a message you suspect is a scam?

Through Vodafone’s live chat, TOBi can help you! Specifically:

  • TOBi will check if you’ve been charged for the SMS you received and will tell you exactly how much the charge is

  • If you wish, TOBi can activate a block on your line for five-digit numbers, so you can avoid unwanted charges in the future

For any of the above, start a chat by clicking here, enter your phone number, and TOBi will take care of the rest!

Alternatively, you can report it at a store or by calling 13830, and you’ll also receive instructions on how to handle such cases.

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