Why isn’t mobile data activated on the device?
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Why isn’t mobile data activated on the device?
Below you’ll find various ways you can quickly check your device to figure out why you can’t access the internet, or, if it’s a settings issue, how to apply the correct settings.
Need help activating your data?
Through Vodafone’s live chat, TOBi can help you! Specifically:
TOBi will give you detailed information about the settings your device needs for data to work
TOBi will check if there’s an active data block on your line
If there is a block, TOBi will guide you on how to remove the block so you can use data again
For any of the above, start a chat by clicking here, enter your phone number, and TOBi will take care of the rest!
Alternatively, follow the steps below:
Confirm that you have sufficient Data balance for use, based on your plan or any bundles you’ve purchased. You can easily check this:
through the My Vodafone App (requires you to be connected to the internet via WiFi), or
through My Vodafone Web, or
by sending a free blank SMS to 1284 if your line is on a contract, or
by sending a free SMS with the letter Y to 1252 if your line is on a Prepaid or Prepaid Mobile.
Make sure you don’t have an active block due to unpaid bills. Check your message history for any SMS notifying you of a block, or try making a call to see if your network allows outgoing calls.
Restart your device. Sometimes, your phone loses connection to the network, and restarting helps it reconnect! This step is especially important if you previously had a block on your line and it was recently lifted.
Check in your Notification Bar that Mobile Data is enabled and WiFi is disabled.
Check in your Notification Bar that Airplane Mode is turned off.
If you have a dual SIM device, make sure in your settings that data is enabled and assigned to the desired SIM card.
In the table below, we list the steps you need to follow to check your settings, depending on your device’s manufacturer. If your device doesn’t support two SIM cards, move on to the next check.
Samsung | Settings > Connections > SIM card management > Mobile data (from here, select to enable Data on SIM1/SIM2) |
Xiaomi | Settings > SIM cards & mobile networks > Select card (SIM1/SIM2) |
Huawei | Settings > Mobile network > Mobile data (enable data) > under the data switch, you’ll find SIM1/SIM2 settings |
Other Android devices | All possible versions are covered by the above |
iPhone with physical SIM + eSIM | Settings > Mobile Data > Data |
7. Confirm in your device settings that Internet via mobile data is enabled.
In the table below, we list the steps you need to follow to check your settings, depending on your device’s manufacturer.
Samsung | Settings > Connections > Data usage > Mobile data (this setting should be enabled) |
Xiaomi | Settings > SIM cards & mobile networks > Mobile data (the switch should be On) |
Huawei | Settings > Mobile network > Mobile data (enable data) |
Other Android devices | All possible versions are covered by the above |
iPhone with physical SIM | Settings > Mobile Data > Data (the switch should be On) |
iPhone with physical SIM + eSIM | Settings > Mobile Data > Mobile Data Plans – Select eSIM or SIM card > Mobile Data (Make sure the “Enable this line” switch is On) |
8. Check in your device settings if the Access Point Names (APN) are set correctly. See the APN setup steps according to your device’s manufacturer.
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