In this case, you need to check the following:

• If you are a new subscriber, you need to confirm that your details have been verified and make an outgoing call to 1252 to connect to the Vodafone network.

• Check your remaining talk time, and if your balance is low, you should top up or extend it. If it’s been more than 3 months since you last topped up your prepaid account, you can renew it in the following ways:

  • at a Vodafone store

  • with a top-up card by calling 1252 afterwards

  • have someone else add talk time for you from here

• Check the network coverage in your area

For any clarification, chat with TOBi on LiveChat.