• Ελληνικά
  • Basket (0)
 

FAQs


Which are the available top up ways?

1. Vodafone scratch cards
2. Top up vouchers
3. Vodafone stores & Dealers
4. ATMs
5. Carrefour shops (for Carrefour packs) 
6. From abroad

Was it helpful?

How can I find out if a number is Vodafone?

There is a network identification service. You can send the mobile number you are interested in via free sms to 1292.  You will receive a reply sms informing you about the network the number belongs to.

Was it helpful?

Can I switch my number from one prepaid plan to another?

You can switch between plans by calling 1266 free of charge. You are allowed to make one change per month.

 

You can switch your connection for free from:

 

Vodafone prepay packs Vodafone Prepay Vodafone CU Vodafone International Olympiacos Prepay ELTA Prepay Taza Mobile CU Youth Safe Pack
Vodafone Prepay
--
YES
YES
YES
YES
NO
NO 
Vodafone CU
YES
--
YES
YES
YES
YES
NO 
Vodafone International
YES
YES
--
YES
YES
NO
NO 
Olympiacos Prepay YES YES
YES
--
YES
NO
NO 
Taza Mobile NO NO NO NO NO -- --
ELTA Prepay YES YES YES YES -- NO NO 
 CU Youth Safe Pack  YES  NO YES  YES  YES   NO  --
Was it helpful?

How can I top up another person's connection?

To top up another Vodafone prepaid connection, you can purchase a Vodafone scratch card, call 1254  free of charge (from any Vodafone number) and follow the easy pre-recorded instructions to top up.

Was it helpful?

What should I do if I can’t make outgoing calls?

You will need to check whether you have registered your personal information at a Vodafone shop and whether there is sufficient remaining airtime as well as network coverage in your location. In case the problem persists, you can call 13830 for it to be checked.

Was it helpful?

Which are the Vodafone prepaid plans?

The Vodafone prepaid plans are 7. Vodafone Prepaid, Vodafone CU, Vodafone International, Carrefour prepay pack, Olympiacos prepay pack, ELTA prepaid and Taza Mobile.

Was it helpful?

What bonus do the Vodafone prepaid plans offer?

There are the following Bonus:
1. New Top Up bonus
2. Cash Back reward program
3. Bonus all (Bonus 2 hours to all networks from Vodafone Prepaid)

Was it helpful?

How can I check my credit balance?

You can check your credit balance by calling 1252, free of charge.

Was it helpful?

How can I top up when I am abroad (roaming)?

You can top up while being abroad, in the following ways:

1. Call 1253 free of charge and follow the instructions.
2. Send an SMS to 1252 with the text: “Α” (space) and the 12-digit number of the top-up card you bought before you left Greece on vacation, or someone else in Greece has bought for you. To use this service, you must have enough credit to send an international SMS.  
3. Call +30 6944 40 1254 from your or any other mobile phone and follow the instructions. To use this service, you must have enough credit for the international call.

Was it helpful?
You didnt find what you were looking for?
 

See also

My account