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Review

Quality journey

Πολιτική ποιότητας

The provision of products and services of exceptional quality is a strategic decision of Vodafone Greece, since the initiation of our operation aiming to satisfy customer demands and to cover their expectations.

We define quality as the capability to exceed the demands and expectations of our customers and our people through the continuous improvement of the operation of our processes and systems. For this reason in Vodafone Greece we are committed to::
  • Listen to customers and to partners’ needs, and keep our promises in a systematic and consistent way
  • Develop and monitor qualitative and quantitative process KPIs
  • Ensure compliance with all Quality Management System requirements and continual improvement of its effectiveness.

 

Management Systems Milestones

1996 Arrow  

Panafon is certified according to the ISO 9001:1994 standard.
Our company succeeds in receiving certification from an independent body for the systematic way we comply to ISO standard requirements.

         
1999 Arrow  

Certification of the Integrated Management System that consists of the following systems (and successful recertification in 2005, 2008 & 2011) for:

 

  • Quality Management
  • Environmental Management
  • Health & Safety Management
  • Information Security Management
         
2002 Arrow  

Certification of the Vodafone retail chain according to the ISO 9001:2000 standard (and successful recertification in 2005, 2008 & 2011), regarding:
«Sales management, sales and servicing of mobile communication products and services of internet access services»

         
2009 Arrow  

Accreditation Certificate of Vodafone Laboratory of Radiofrequency Electromagnetic Radiation Measurements in the Environment under the terms of ΕΛΟΤ EN ISO / IEC 17025:2005 and extension of the scope of accreditation on Vodafone Laboratory of Radiofrequency Electromagnetic Radiation & Noise Measurements in the Environment (in 2012)

         
2010 Arrow  

Certification of Business Continuity Management System according to the relevant standard BS 25999-2:2007.

       
2012 Arrow  

Certification of Business Continuity Management System according to the relevant standard ISO 22301:2012.