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Vodafone One Net Business





With Vodafone One Net Business, you can be even more competitive, since you increase productivity and flexibility for your enterprise. This way, you’ll never miss a business opportunity because you can instantly respond to and address all customer and partner needs, by:


  • Receiving landline calls on your mobile

  • Call customers and partners from your mobile device, by using your office’s landline number

In addition, Vodafone One Net Business offers services and functions of a top call center at a low monthly charge – and you also gain the opportunity to assign Vodafone to fully manage and support your call center for the entire duration of your contract.

 

Vodafone One Net Business
  • 3-9 users
  • 400’ to national mobile numbers
  • Unlimited talk time to landlines
  • Unlimited talk time to intercompany numbers
  • Unlimited 24Mbps Internet
  • Free mail & hosting service
  • Free Mobile App for call center & convergence configurations
Valid for ADSL or 4G LTE access media
€41.32 – €73.12
Additional access means: VDSL 50/5 Μbps +11,24€/ VDSL 30/3 Μbps +5,98€/
Double ADSL +15,89 €


Benefits

  • Increased productivity and flexibility for your enterprise, since you are always available for your customers and you can immediately respond to their calls
  • Reduced costs, since you gain top call center services at a low monthly charge, without having to make a lump sum investment
  • Uninterrupted communications, no matter what – thanks to the automatic backup landline & Internet function through 3G/4G network
Terminal devices & Management tools
Top-of-the-line call center offered as additional service. We support all call center operations, which are configured through the service’s management application.
Integration of company mobile numbers to the “virtual” call centers enables you to reroute incoming calls through those numbers, in the way that calls are rerouted in landline numbers.
New terminal devices (IP Phone, PC Client)


Free functions
Device ringing order

With Device Ringing Order, you can configure the way incoming calls to user numbers (e.g. a landline or mobile number) are rerouted to the devices available to the user (e.g. an IP Phone or a PC Client, or an analogue device featuring a landline number and a mobile device featuring a mobile number). It allows you to configure which devices will ring, and in which ringing order, when the end user is called. You have the following options:

  • Simultaneous ringing (regardless of user number, all the user’s devices will ring simultaneously)
  • Sequential ringing (regardless of number, user’s devices will be ringing in sequence – one after the other – in the order set by the user)
  • Sequential ringing set by you, where you will configure the mode and order of ringing just the way you prefer


Number Display

Number display allows end users to select which number from the list will be displayed in outgoing calls (for instance, short code, landline number, mobile number). The user can select different identities for internal calls (e.g. intercompany/VPN, which has already been named on-net) and external calls (calls to numbers outside the company).



Call switch

Call switch enables you to divert your call from one end user device and continue it from another device. For example, you answer a call, first from your device, and then you divert it to your mobile device and continue.






Additional services

With advanced call forwarding, Vodafone gives you the opportunity to forward calls from particular numbers – which are part of number lists you have created – based on a list of options such as: call block, call forwarding to answering machine, call forwarding to colleague, call forwarding to the console, according to call forwarding configuration for unanswered calls, call forwarding to particular forwarding address.



Advanced call forwarding

With advanced call forwarding, Vodafone gives you the opportunity to forward calls from particular numbers – which are part of number lists you have created – based on a list of options such as: call block, call forwarding to answering machine, call forwarding to colleague, call forwarding to the console, according to call forwarding configuration for unanswered calls, call forwarding to particular forwarding address.



Caller ID

With caller ID, you can adjust call recognition for your profile. This way, you always recognize the number of the caller.



Call transfer

With call transfer, you can transfer calls to colleagues or to other numbers of your choosing, since you have already taken the call.



Hunt Group

Hunt Group is a structure of call routing referring to the distribution of calls received by a telephone number (Main Number) of an extension group, which are regarded as representatives serving the Hunt Group. A Hunt Group is not connected to a particular device, but incoming calls to a specific number (Main Number) are routed to a predetermined group of representatives (Hunt Group). Calls can be transmitted or rotated within the representative group until the caller can be connected with a free representative.



Call waiting

Call waiting allows your callers the opportunity to hold their calls while waiting for a representative to respond. Furthermore, it gives you the opportunity to map service with any combination of call directing, music on hold, and individualized messages and information about your enterprise. It is a good professional experience for callers – helping you to minimize the number of missed calls, voice messages, and sometimes, even missed business opportunities.

Call waiting has helped businesses to manage a large volume of calls with limited staff, at a performance rate admired by enterprises. Now, it can be easily adjusted and configured through One Net GUI, in order to rationalize the operation of your enterprise with specific suggestions and messages that help you respond to your customer’s expectations.



Manager (Manager / assistant)

With Manager, One Net users can assign one or more assistants. After the assignment, users can specify the routing of incoming calls based on one of the following options:

  • Manager number rings simultaneously with the numbers of its assistants
  • Calls are forwarded only to the manager’s assistants, which can be notified either all simultaneously, or based on the order selected by the manager
  • In addition, calls can be forwarded with more than one ways: it can be taken by the assistant or the manager and then transferred to another user (or, for example, by the manager to the assistant), through the call transfer option


 

 

 

 

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The monthly fees include VAT 24% and Fixed services tax 5 %.