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Access to communications

 

 

At Vodafone Greece our aim is to provide products and services which ensure that all people can communicate on equal terms.

In March 2010 Vodafone Greece was the first mobile telecommunications company in the country to offer all visitors to our website the option to use the ‘Voice Navigation Service’.  This service:   

 

  • Reads out the content of specific pages on the Vodafone Greece website
  • Makes it possible to browse the website using suitable keys. They enable the user to listen, browse or follow a link in one of the special menus on the Vodafone Greece webpages, without having to use the mouse.

Seeking to ensure access to communication on an equal footing, Vodafone Greece customers with hearing impairments can communicate with company’s Customer Service Department via SMS.

 

Users of this service can send complaints or request clarifications about how to use their mobile phones to the Customer Service Department by SMS and the Customer Service Department will reply in the same manner. The SMS is sent to 13830, in other words the same number which applies when placing an ordinary phone call to the Customer Service Department.