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Talk to us

 

For the third year, Vodafone wins the award for best customer service center
We want to always be there for you and listen to your needs.

 

 


13830 - Customer care (calls charged)

If you are a Vodafone subscriber with a price plan or a Vodafone Prepaid, Vodafone CU, Carrefour & Champion* subscriber and you want information on billing issues, services, how to use your mobile or for any queries you might have you can call Vodafone customer care service on 13830 from your mobile or dial 13830 from fixed phone**. If you are abroad, please call +306944403830 (outgoing call charge towards Greece).

re specifically you get information on:

  • Billing issues, tariff charges and change tariff plan, change owner, change address
  • How to activate or deactivate services and how to use a service
  • How to use your mobile
  • Activation, deactivation and instructions regarding the use of Intelligent Voice Mail
  • Vodafone network coverage
  • The steps you have to do when your mobile or SIM card are lost or stolen
  • This service, like all Vodafone services, operates 24 hours a day throughout the year


Charges

For subscribers with a retail  tariff plan, Kartoprogramma and Vodafone Prepaid, Vodafone CU and Vodafone International, the charge is 0.242€ / call which applies at the 61st sec. For Carrefour & Champion customers the charge is 0.2049 € / call which applies at the 1st sec. The charge for calls from OTE landlines is 0.3629 € / minute. The charge for calls from WIND landlines is 0.7762 € / minute.

 

 

1399 - Corporate customer care (no charge)

Vodafone offers direct implementation of your request via telephone service. Vodafone Corporate Customer Care is at your disposal 24/7, 7 days a week by calling 1399 free of charge from a Vodafone mobile number, in order to be informed about anything that concerns the services:

  • Activation of services
  • Activation / deactivation of call barring
  • Reactivation of barring code or voice mail code
  • Provision of PUK code
  • Activation of roaming and international calls
  • Change payment method (using credit card or banking account)
  • Copy of billing statement
  • Copy of application of subscription
  • Change of elements of subscriber
  • Change of number of call
  • Change of tariff plan
  • Transfer of connection
  • Replacement of SIM card
  • Subjects of network coverage
  • Internet services
  • mVPN services
  • Handset upgrade procedure 
  • Bill inquiry procedure 
  • Information of corporate tariff plans


If you are not calling from a Vodafone mobile , please call 800 11 127 127 (free of charge when calling from a land line).