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N  Vodafone Call+
Vodafone Call+
Bring your conversations
to life!
Download the app now:
Call+ is a new service by Vodafone that that enables you to have
an enriched call experience offering many innovative features!
With Vodafone Call + you can:
 
  • Inform your friends why you are calling before they answer, by adding importance, subject, your current location and a photo to your call. All this information can be seen on your friends’ screen while the phone is ringing.

  •  

    Share photos, your location, a contact or any
    file during a call.

     

     


  • Leave a voice or text message when your call is not answered. It will be displayed on the missed call notification on your friend’s phone.

     

     


  • See all the information and content
    exchanged during the call in call logs.

     

     


 

 

Download Vodafone Call+ now for free on iPhone and Android. You will also get
Vodafone Message+ for free, so you can have a richer messaging experience.

 

 

 

 

 

 

Download the app now:
You can download the Call+ launcher from here:

 

Clarifications

Voice calls are being charged according to your tariff plan. Sending content uses your internet connection (mobile data or Wi-Fi). Call+ is not a VoIP service and voice calls are being routed through Vodafone network.



Terms & conditions

1. Your acceptance to use the Apps

The Apps are provided to you by Vodafone Sales and Services Ltd, registered in England and Wales at Vodafone House, The Connection, Newbury, Berkshire RG14 2FN, under registered number 06844137 and registered VAT number GB 569 95 32 77.

BY USING THE APPS YOU ACKNOWLEDGE AND AGREE TO THESE TERMS OF SERVICE. If you choose not to agree with any of these terms, you may not use the Apps.

You may use third-party applications within the Apps (Third-Party App) which will allow you to further enrich the features of the Apps. Third-Party Apps are developed by parties other than Vodafone so please read their terms and conditions to ensure you are familiar with how any Third-Party App works and how your data may be used. You understand and agree that Vodafone is not responsible or liable for the behaviour, features or content of any Third-Party App.


2. Using the Apps

The Apps are an enriched calling and integrated messaging service which will allow you to:

  • Add rich features to your calling experience provided by Vodafone, including sending and receiving files (for example, pictures, video, audio, vCards and your location data (the content) during a call, or share certain content such as location before or after the call)
  • Send and receive messages with your content (instant messaging)

To be able to use the enriched features of the Apps, you and your contacts need to have a Rich Communication Services (RCS) compatible client supporting enriched calling features, and both have data enabled.

If you and/or your recipient don’t have an RCS-compatible client and/or data enabled, or for any other reason the content can’t be delivered over the internet, your messages will be sent via normal SMS in accordance with your bundle.

You are responsible for your messages and any content that you share, so make sure that they comply with all laws which may apply. In particular, you must make sure your messages and content are not harmful or offensive and that you own all rights to the content you send to your contacts. You should not share music or video files unless you own all rights to them. Sharing music or video without the permission of the copyright owner is unlawful.

To use the Apps, you must be 16 years old or over, or have permission from your parent or guardian.

3. Rights

Vodafone grants you a non-exclusive right to download, install and use the Apps in the UK on your mobile device for your own personal non-commercial use.

We and our licensors own all proprietary rights in the Apps. You won’t have any right to the Apps apart from the right to use the Apps in line with these terms. In particular you understand and agree that:

(i) You aren’t permitted to resell, copy, or distribute the Apps for any commercial purposes or use the Apps in any other manner inconsistent with these Terms of Service
(ii) You aren’t permitted to duplicate, transfer, copy or distribute any part of the Apps in any medium without our prior written authorisation
(iii) You aren’t permitted to reverse engineer, alter or modify any part of the Apps
(iv) You will comply with these terms and conditionsNothing in these terms affects any legal rights you have as a consumer.

 

4. Your information

So that we can operate the Apps, troubleshoot them if you have a problem, and optimise and improve their performance, we use your information in the following ways:

  • We collect your mobile phone number, email address and, only with your explicit consent, we collect names, phone numbers and email addresses from your address book for the sole purpose of providing the Service (such as to ensure notifications for messages you receive are shown with the name of the sender as it is shown in your address book)
  • We collect some information about your phone and your use of the Apps (such as language, device and usage statistics)
  • The Apps are designed to work with the services offered by Vodafone. We share some information across the Vodafone group of companies so that we can operate and promote the service

The Apps show your current status to other users on the messaging service. You will appear ‘online’ or, depending on the device, the date and time of your last access to Message+ and Call+ will be displayed. You can disable the last active functionality at all times by going to settings and unchecking last active option.

You must notify us immediately of any breach of security or unauthorised use of your mobile phone. We will not be liable for your losses caused by any unauthorised use of your account and you may be liable for the losses caused to us or others due to such unauthorised use.


5. Cost

The Apps are provided to you free of charge and you won’t be charged for installing the Apps. Unless you’re using a Wi-Fi connection, you will be charged according to your bundle for the use of data to download the Apps, and for the messages and content that are sent and received over the internet. Where an internet connection is not available, your messages will be charged as SMS messages. Where a mobile data connection is not available your content (pictures, videos, etc.) will be sent and charged as an MMS message. The voice calls made through Call+ will be charged by the minute according to your agreement.


6. Ending or changing the Apps

You can stop using the Apps at any time. Depending on the device type, you might also be able to uninstall or deactivate the Apps from your device.

We may suspend or change the Apps immediately for any reason, including where repair or maintenance work is needed. We may add new features from time to time and have no obligation to offer any particular features via the Apps. We can withdraw the Apps, but will provide at least 30 days’ notice if we do so.


7. What we are not responsible for

We provide the Apps on an 'as is' basis for your personal use only. Not all of the Apps services will work with all mobile equipment – you will need to check that your mobile equipment is compatible with the Apps before you register. We won’t be responsible for any loss or damage that we or you couldn’t reasonably expect at the time you first began to use the Apps or which is out of our control. We will also not be responsible for:

  • Any loss or damage arising as a result of any content which you upload, store or share
  • Any content or services provided by another person or organisation
  • Any loss or damage that you could have avoided or reduced by being careful or taking reasonable steps
  • Any loss of, or corruption to your content or other data if that loss or corruption is not caused by us or is out of our reasonable control
8. General terms

We may allow another person or company to perform any of our obligations under these terms on our behalf. You agree that we may transfer our rights and obligations under these terms to another Vodafone company. If we transfer our rights and obligations to any other third party, we will let you know. If any of these terms cannot be enforced by any court or other authority, we will delete it from these terms and it will not affect the rest of the terms. We may send you notices by email, text, post or on our website. We can change these terms at any time by posting the amended terms on Vodafone.co.uk.

These terms and the provision of the Apps will be governed by the laws of England and Wales. Any disputes will be dealt with by the courts of England and Wales subject to any applicable law which provides a different jurisdiction for you as a consumer.


9. Support

We hope you enjoy using the Apps.

If you have any problem you can contact us directly through the Apps by clicking on the button send a feedback and then Report an issue.

Alternatively, if you can’t access the Apps, you can contact us through www.vodafone.com/messageplus orwww.vodafone.com/callplus in the Feedback section.

For more information on how the Apps are supported on your device visit the FAQ section atwww.vodafone.com/messageplus or www.vodafone.com/callplus

 



 

FAQs

What is Call+?

Call+ is an innovative calling service that enables you to have an enriched call experience, by allowing you to give context to your calls and share content while you are on the call. You can still start a normal call from Call+, without using any of the features. With Call+ you can also access the content shared during your calls directly from the call logs.

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Is Call+ a VoIP service?

No, Call+ enriches your current mobile call experience by adding rich features on top of the current voice call. You can still make normal calls through Call+, just by not adding any of the product’s features.

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What is Add Video? 

Add video allows you to add your video when you are in a call, given that the person you are calling also has Call+ and is under Wi-Fi network. Once you start your video, the receiving party will need to accept the incoming video, choosing between accepting and adding also own video or accepting without sharing own video. In case both parties turn off their cameras, the call will continue only with voice. To use Add Video, you can tap on the video icon on the top right of the Call+ in-call menu - you can access to the in-call menu by taping the call+ icon on the calling screen.

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What is Prepare your call?

Prepare your call is a feature available on Call+ that allows you to give context to your call before placing it. You will be able to mark your call as important, type the call subject/reason, send your current location and include a photo. All the selected content/information will be displayed on the receiver side when the call is ringing, in case it is a Call+ online user. This will allow you to let the other person know the reason why you are calling. If the person you want to call is not a Call+ user or is not online, you will also be able to add information to your call that will be sent via SMS or Chat, depending on the receiver’s availability (either SMS, Chat or via Call+). To use Call Composer, you can select the icon “+” on the right side of any mobile contact, available on all the main screens, select the information you want to add and start the call.

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What are the Call+ services during the phone call? 

During a phone call, you will be able to share content with the person you are talking to. You can send any file including pictures, audio files, contact card, any location and upgrade to Video call. The in-call features will allow you to have a more interactive and complete conversation while you are talking. You can send any file and location with any of your mobile contacts. The content will be delivered depending on the receiver’s availability (either SMS, Chat or via Call+), via Message+.

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What are the Call+ services during the phone call?

During a phone call, you will be able to share content with the person you are talking to. You can send any file including pictures, audio files, contact card, any location and upgrade to Video call. The in-call features will allow you to have a more interactive and complete conversation while you are talking. You can send any file and location with any of your mobile contacts. The content will be delivered depending on the receiver’s availability (either SMS, Chat or via Call+), via Message+.

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How to use Call+ after my call was not answered? 

If your call was not answered, you will be able to leave a message to the person you tried to contact to give more information on why you called. You can either send a text message or record a voice message that will be displayed on the missed call notification at the receiving side. You will be able to add the reason why you called to any call to mobile contacts that was not answered. The message will be delivered according to the receiving side’s availability (either SMS, Chat or via Call+). To add a message when your call is not answered, you can tap on the option that is shown on your screen, when the call is disconnected.

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Can I use Vodafone Call+ in any device?

To use Vodafone Call+ you must be a Vodafone customer and have a phone running on the Android operating system version 4.0 or newer.

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Do my friends need to have Vodafone Call+ for me to contact them? 

No, you can call any number using Vodafone Call+ and make normal calls. Moreover, you can use the rich features that the service offers you with mobile number of your contacts – fixed numbers will only be able to receive plain voice calls. If the other contact also has Vodafone Call+, you can both use any Call+ functionalities and have a complete enriched experience. If your contact does not have Vodafone Call+, you can still use the features and the selected content will be sent via SMS or Chat.

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How much does it cost to use Vodafone Call+?

Call+ download is free of charge. Calling any contact using Vodafone Call+ costs the same as a normal call according to your price plan. All Call+ features sent and received are charged per data according to your price plan. All features sent to a non-Call+ user sent via SMS are also charged according to you price plan.

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How much data does Vodafone Call+ use?

Call+ download is free of charge. Calling any contact using Vodafone Call+ costs the same as a normal call according to your price plan. All Call+ features sent and received are charged per data according to your price plan. All features sent to a non-Call+ user sent via SMS are also charged according to you price plan.

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Can I use Vodafone Call+ on Wi Fi?

Yes. Connect your phone to Wi-Fi and Vodafone Call+ will automatically use it to send the content selected from the rich features.

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Why is my content sometimes sent as Chat or SMS?

To make sure the content selected always reach the person you want to contact, Vodafone Call+ works out the best way to send it based on your availability and your contact’s availability. The content will be sent via SMS if your contact doesn't have Vodafone Call+, the joyn app, or if your contact does not have a data connection. However, if the contact does not have Vodafone Call+ but has the joyn app and is online, the content will be sent via chat.

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Why do I get Message+ when I am installing Call+?

During the installation of Call+, you're getting Message+ too. You can use both apps separately: If you want to enjoy the super experience of doing calls, click on Call+ icon. But if you want to enjoy the super experience of sending messages and having access to your message's folder, then click on Message+ icon.

For more information about Message+ click here

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Can i deactivate only one of the applications;

During the deactivation of Call+, Message+ will be deactivated too, and the opposite, as they're downloaded together.

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